Client Protection & Refund Policy

Our professional fees are charged for the immigration services we provide, including consultation, case assessment, document review, application preparation, legal/immigration strategy, submission support, communication, and other services specifically identified in the client's signed service agreement. We do not guarantee approval of any immigration application. Immigration decisions are made exclusively by the relevant government authority, and no representative can lawfully guarantee a visa, permit, permanent residence, citizenship, or other immigration outcome. Our commitment is to provide competent, professional, transparent, and diligent services throughout the agreed scope of representation.

A refusal, rejection, delay, request for additional information, or other negative decision by an immigration authority does not automatically mean that our professional services were unsuccessful or that professional fees are refundable. Where Fizell Immigration Services Inc has properly performed the services agreed upon in the client's service agreement, professional fees that have been earned are generally non-refundable solely because the government authority refused the application. However, we will clearly explain the reason for the refusal, where available, and discuss appropriate next steps or available options with the client.

If a client terminates our services before all agreed services have been completed, any portion of the professional fee that has not been earned will be reviewed and, where applicable, refunded in accordance with the signed service agreement and applicable professional regulations. Any refund will be calculated fairly based on the services already performed, work completed, and expenses or disbursements properly incurred on the client's behalf.

If Fizell Immigration Services Inc terminates a representation for reasons unrelated to client misconduct, failure to cooperate, or circumstances outside our control, the firm will provide any refund of unearned professional fees that is required under the applicable service agreement and professional regulations.

Government filing fees, biometric fees, medical examination fees, translation fees, courier fees, assessment fees, and other third-party charges are separate from our professional fees. These amounts are subject to the refund policies of the applicable government authority or third-party service provider and are not automatically refundable through Fizell Immigration Services Inc.

Before beginning representation, clients will receive a written service agreement explaining: • The services included in the engagement • Professional fees and payment schedule • Government and third-party fees • The responsibilities of the client and firm • Circumstances that may affect the engagement • Termination provisions • Applicable refund provisions There will be no hidden professional fees within the agreed scope of service.

We believe clients deserve honest immigration advice. We will never promise that a government authority will approve an application simply because a client engages our firm. Immigration decisions remain with the relevant government authority. Our role is to help clients understand their options, prepare their applications professionally, identify potential issues, and present their case as accurately and effectively as permitted by law and applicable professional rules.

Clients are expected to provide complete, accurate, and truthful information and documents, respond within reasonable timeframes, attend required appointments, and comply with instructions necessary to complete their applications. A refund may not be available where losses, delays, refusal, or termination result from inaccurate information, undisclosed information, fraudulent documents, failure to cooperate, missed deadlines, or other circumstances attributable to the client.

We encourage every prospective client to review the applicable service agreement and fee structure carefully before making payment. If a client does not understand any part of the agreement, we encourage the client to ask questions before proceeding. Our objective is not simply to accept a payment—it is to establish a professional relationship built on clarity, confidence, and mutual trust.

Clients who believe they may be entitled to a refund should contact our office and provide the relevant details. Each request will be reviewed according to the client's signed service agreement, the services performed, applicable professional regulations, and any applicable law.